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BrieannG's avatar
BrieannG
Explorer | Level 4
7 months ago
Solved

Accidental purchase of an extra license. How can we reverse this?

One of our team admins accidentally invited an outside person to join our team instead of copying a link to share a folder with them. A new license was issued today, and we were charged. Is there a w...
billing
Refunds
  • Megan's avatar
    Megan
    7 months ago

    Hey BrieannG, thanks for the heads up!

    I was able to locate your ticket, and it seems you're all set. 

    Now all you need to do is hang tight, and one of our support agents will be with you shortly.

    Thanks a bunch! 😇

BrieannG's avatar
BrieannG
Explorer | Level 4
7 months ago

I have since removed them from our team and deleted their account. We now have one extra license we don't need. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi there, BrieannG, thanks for posting on our Community!

    The  best way to get assistance with this issue would be through our support channel as we'd need some sensitive info to look into this.

    You can reach out to our support team directly through this page or via the Admin Console if you're the Admin of the team account in question.

    I hope this gets sorted for you soon! 

    • BrieannG's avatar
      BrieannG
      Explorer | Level 4
      7 months ago

      Hi Megan​,

      I filled out a request, but I'm not sure that was the right location for this, as I had to select other. The ticket number is ID #25122376.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 months ago

        Hey BrieannG, thanks for the heads up!

        I was able to locate your ticket, and it seems you're all set. 

        Now all you need to do is hang tight, and one of our support agents will be with you shortly.

        Thanks a bunch! 😇

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