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Roger12333's avatar
Roger12333
New member | Level 2
9 months ago

Account doesn't upgrade to Plus (using iDeal)

Hello, I have paid in advance for a year for a account upgrade to plus by using Ideal.   But the account is still on basic, i didnt receive a confirmation email and i cannot contact a human being...
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Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi Roger12333, 

You might find this link useful to help guide  you on what to expect when you pay for Dropbox with Ideal Direct Debit - https://help.dropbox.com/billing/sepa-direct-debit

Let us know if it helped or whatnot. 

Thank you. 

 

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