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Bgd1's avatar
Bgd1
New member | Level 2
2 years ago

Account won’t upgrade

I’ve had premium account for years through Apple. Received messages from DropBox saying they hadn’t received payment even though I could see payment on my side, as could Apple. Now my acct has been d...
Plans
upgrades
Bgd1's avatar
Bgd1
New member | Level 2
2 years ago
Additional information: I requested refund from Apple for the payments I made and DropBox didn’t receive so I could pay directly to DropBox. I can see my account but it will not allow me to upgrade through DropBox. I need access to my files
  • Bgd1's avatar
    Bgd1
    New member | Level 2
    2 years ago
    Below is message I received. What now???

    Unable to upgrade
    It looks like you're paying for another Dropbox account with this Apple ID.
    You're unable to upgrade in the app at this time, but visit dropbox.com/
    support for more help.

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