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Bgd1's avatar
Bgd1
New member | Level 2
1 year ago

Account won’t upgrade

I’ve had premium account for years through Apple. Received messages from DropBox saying they hadn’t received payment even though I could see payment on my side, as could Apple. Now my acct has been d...
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi there Bgd1 - sorry t o hear you're having issues with this.

 

Could you clarify if you're trying to upgrade your account through the app store on a mobile device or if through the website directly?

 

A screenshot of the exact error would be much appreciated! 

Bgd1's avatar
Bgd1
New member | Level 2
1 year ago
I don’t see an option to attach a screenshot
  • Bgd1's avatar
    Bgd1
    New member | Level 2
    1 year ago
    I’m trying to upgrade through the website link provided in email from Dropbox
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      I see, thanks for clarifying this for us Bgd1 - would it be OK if we sent you an email to have a further look internally? 

      • Bgd1's avatar
        Bgd1
        New member | Level 2
        1 year ago
        That would be great!

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