Forum Discussion

Bgd1's avatar
Bgd1
New member | Level 2
2 years ago

Account won’t upgrade

I’ve had premium account for years through Apple. Received messages from DropBox saying they hadn’t received payment even though I could see payment on my side, as could Apple. Now my acct has been d...
Plans
upgrades
jpg2esq's avatar
jpg2esq
Explorer | Level 3
2 years ago

I cannot upgrade either    I am out of space and need this fixed asap. I cant upgrade on the website at all   

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi jpg2esq, welcome to our Community! 

     

    Would you be able to share some additional info with us, please? 

     

    Do you face the same issue as the OP mentioned, or a different one? 

     

    Also, do you try to upgrade directly using the Dropbox website, or through Apple/Google? 

     

    Let me know more! 

    • jpg2esq's avatar
      jpg2esq
      Explorer | Level 3
      2 years ago

      Same issue  Cannot click to pay the upgrade  Wont work on phone app either.  Tried on three different browsers and in private pages as well. I need this taken care of need files synced for work. 

      • jpg2esq's avatar
        jpg2esq
        Explorer | Level 3
        2 years ago

        Also says at top:

         

        Something went wrong. Please refresh the page or contact customer support.

         

        Can I call a number and have this taken care of I need access and syncing 

    • Devin_Cribb's avatar
      Devin_Cribb
      New member | Level 2
      2 years ago

      I also need help with this. I received the same email and when I log back in and try to upgrade, it will not let me. It keeps saying "something is wrong, refresh your page or contact support," but I can't contact support because I've been downgraded. I have tried to do this from my computer, my phone, and incognito tabs. I have cleared my caches, cookies, browsing history, all of the above and nothing works. 

      • Devin_Cribb's avatar
        Devin_Cribb
        New member | Level 2
        2 years ago

        @dropbox feel free to email me about this issue. 

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