Forum Discussion

Bgd1's avatar
Bgd1
New member | Level 2
2 years ago

Account won’t upgrade

I’ve had premium account for years through Apple. Received messages from DropBox saying they hadn’t received payment even though I could see payment on my side, as could Apple. Now my acct has been d...
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jpg2esq, welcome to our Community! 

 

Would you be able to share some additional info with us, please? 

 

Do you face the same issue as the OP mentioned, or a different one? 

 

Also, do you try to upgrade directly using the Dropbox website, or through Apple/Google? 

 

Let me know more! 

Devin_Cribb's avatar
Devin_Cribb
New member | Level 2
2 years ago

I also need help with this. I received the same email and when I log back in and try to upgrade, it will not let me. It keeps saying "something is wrong, refresh your page or contact support," but I can't contact support because I've been downgraded. I have tried to do this from my computer, my phone, and incognito tabs. I have cleared my caches, cookies, browsing history, all of the above and nothing works. 

  • Devin_Cribb's avatar
    Devin_Cribb
    New member | Level 2
    2 years ago

    @dropbox feel free to email me about this issue. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Devin_Cribb, thanks for posting here! 

       

      I just opened a ticket on my end for you, and I'll be happy to see you there. 

       

      Thanks a bunch!

      • jpg2esq's avatar
        jpg2esq
        Explorer | Level 3
        2 years ago

        Am I gonna hear from someone today to work my issue out?

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