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Forum Discussion
Account won’t upgrade
I’ve had premium account for years through Apple. Received messages from DropBox saying they hadn’t received payment even though I could see payment on my side, as could Apple. Now my acct has been d...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi there Bgd1 - sorry t o hear you're having issues with this.
Could you clarify if you're trying to upgrade your account through the app store on a mobile device or if through the website directly?
A screenshot of the exact error would be much appreciated!
HI I have the exact same issue. Out of the blue I suddenly got an out of space even though on my apple subscription it says premium. but it's linked to an old company email. But that never stopped me having access to the premium account before
Unable to upgrade
It looks like you're paying for another Dropbox account with this Apple ID.
You're unable to upgrade in the app at this time, but visit dropbox.com/
support for more help.
and I can't contact support as when I use my main email it says don't have premium
- Rich
Super User II
anguscarter wrote:
I suddenly got an out of space even though on my apple subscription it says premium. but it's linked to an old company email.
Are you signed in using that company email address? The subscription follows the email.
I can't contact support as when I use my main email it says don't have premiumYou need to be signed in using the company email if that's the account that has the paid subscription.
