Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago
Solved

Annual Payment for Plus Plan using App Store

I'm tired of paying more for Plus monthly plan using my App Store account. When I try to sign up for the annual plan, I get an email stating that my "payment cannot be completed."  Nothing is wrong w...
Account Settings
Payments
  • Jay's avatar
    Jay
    2 years ago

    If you cancel your plan on the App Store, you'd need to wait until the account reverts to a Basic plan, before you can then upgrade via the Dropbox site. 

     

    You won't lose any data for the time being, though please bear in mind this article for more details.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter further. 

Chemist's avatar
Chemist
Explorer | Level 3
2 years ago

Thanks, Jay. I just got off the phone with Apple support again. They deny I'm having a problem. Totally useless!

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    2 years ago

    This is the first time in my long life that I've had trouble giving a business my money.

    • Chemist's avatar
      Chemist
      Explorer | Level 3
      2 years ago

      Would it be possible to pay the annual fee if I canceled my account through the App Store and signed up directly with Dropbox? Would I lose any of my data if I cancel my account?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        If you cancel your plan on the App Store, you'd need to wait until the account reverts to a Basic plan, before you can then upgrade via the Dropbox site. 

         

        You won't lose any data for the time being, though please bear in mind this article for more details.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!