Forum Discussion

IanHolm's avatar
IanHolm
New member | Level 1
10 months ago

Apple App Store subscription upgrade not activating

Hi all, I'm stuck between Apple customer support and the complete lack of customer support at Dropbox. I've had a Dropbox Basic account for years and needed to upgrade to Professional (monthly) to ...
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Could you send me a screenshot of the message you mentioned so that I can have a visual too IanHolm? 

IanHolm's avatar
IanHolm
New member | Level 1
10 months ago

This is where I'm taken when I try to upgrade on the website (while logged into my account)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the screenshot, IanHolm.

    Can we email you so we can take a closer look into this internally?

    • IanHolm's avatar
      IanHolm
      New member | Level 1
      10 months ago

      yes please

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Sure thing, Ian, I just reached out to you so we'll continue there!

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