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Ashton W's avatar
Ashton W
New member | Level 2
4 years ago
Solved

Bought out business partners. How to create an account, using the same email?

Hi!   When our business was created, our partners created a Dropbox account and that is where we share all files (invoices, bills, admin docs, etc.). My husband and I have now bought our business...
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dropbox business
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  • Mark's avatar
    Mark
    4 years ago

    Hi Ashton W 

     

    It isnt possible to create an account with the same email - the one already in use has it and you cannot have two accounts with one email. 

     

    Why dont you just log on to the accounts already created? That way all the files etc. are already there. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi Ashton W 

 

It isnt possible to create an account with the same email - the one already in use has it and you cannot have two accounts with one email. 

 

Why dont you just log on to the accounts already created? That way all the files etc. are already there. 

Ashton W's avatar
Ashton W
New member | Level 2
4 years ago

 Thank you for the clarification Mark. We don't want the old business partners and their office staff to continue to have access to all of our business information going forward. Do you have any advice or recommendations for us moving forward?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    If you now own the business does that include emails etc.? If so log on and change the password (and maybe set up 2FA?). 

     

    Or, get them to provide the log ons etc. to the account and then log in yourselves and change them 🙂 
    You can also unlink any devices they have at www.dropbox.com/account/security. 

    • Ashton W's avatar
      Ashton W
      New member | Level 2
      4 years ago

      That's a great idea. Thank you so much for your help! I appreciate it.

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