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Create or delete account
30 Topics
Having trouble cancelling my trial and deleting my account
Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found. Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !Solved1.8KViews0likes36Comments
If I pay for my subscription, can my account be deleted due to inactivity?
Just a quickie ... If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account, can your account and data still be deleted if there is inactivity for over 1 year? Regards Edited to say I did a search but didn't find anything apart from this ... What to do if you got an inactive account email - Dropbox Help ...Solved1.2KViews0likes3CommentsCancelled my Business account and now I cannot use my email for another account for 30 days
Has anyone experienced this, I created a business team account by mistake and wanted to cancel and start over. I asked the chatbot if I should cancel my trail plan and start over or downgrade. They advised me to cancel the account. I did so and now when I try to create a new account with a basic plan I cannot do so for 30 days. Is there any way to get around this?1.3KViews0likes9Comments
How to cancel a Dropbox trial? No plan page?
This is the info on canceling a free trial. But when I go to settings there is no plan tab (number 3 on list). I cannot do numbers 4 through 8. If you signed up for a free trial on a computer, you can cancel the trial on dropbox.com. To do so: Log in to dropbox.com. 1: Click your avatar (profile picture or initials) in the top-right corner. 2: Click Settings. 3: Click the Plan tab. 4: Click Manage plan. 5: Click Cancel trial. 6: Click I still want to downgrade. 7: Select a reason for canceling. 8: Click I still want to downgrade. You’ll receive an email confirmation that your free trial has been canceled. If you signed up with a credit card, your plan will be changed to Dropbox Basic at the end of your trial period. If you signed up with PayPal, your trial will end and your plan will be changed to Dropbox Basic immediately. -------------------- It does have this at the bottom of the page: Delete account Delete my Dropbox If you delete your account, your data will be gone forever. Is this the same thing as canceling the plan.1.6KViews0likes6Comments
How to close a Dropbox account on my mobile device?
In trying to get cellphone access to my existing Basic account, I inadvertently opened a new account. It seems best to close the new account and try again to add my phone to the Basic account, but the instructions say to "click on my avatar" of which I have none, so I have tried clicking on my initials, but that doesn't work. If some kind person would enlighten me about what to do next, I would be greatly obliged!1.3KViews0likes3Comments
I keep getting billing notification even though I deleted my account
Hello. I canceled my subscription and deleted my old account. I got verification that my account was deleted. Now I still keep getting billing notifications to email from that account. I created this new account to post here and ask what is going on. Any help for this? -Jari1.1KViews0likes5Comments
I deleted my account; can I get a prorated refund?
I had a Dropbox plus account for which I paid a whole year ending in April 2023. I deleted the account by mistake and it seems that my files are completely gone. Is that the case? If so, do I get a partial refund for the seven months that are already paid for?1KViews0likes3CommentsI didn't sign up for dropbox and can't cancel it or find associated email. Everything is greyed out
I never signed up for this service. None of my email accounts show a subscription. When I try to delete the account, everything is greyed out. I am unable to see the email associated with the account because again everything is greyed out. There are no files saved on the account and I believe this is fraud especially since there is no way to contact customer support directly to have this resolved. I wouldn't have known if I didn't all of the sudden see this charge that I didn't recognize.2.3KViews0likes14Comments
Deleted a dropbox account without cancelling subscription
I emptied a dropbox account (as in downloaded everything I needed) then deleted the dropbox account. I did not cancel or downgrade the subscription to a free one before deleting the account so now the monthly fee is being deducted. I cannot go back into a deleted account and the ChatBot does not know what I am talking about.Solved1.2KViews0likes3Comments
