I keep getting billing notification even though I deleted my account

Question

Hello.
&nbsp;
I canceled my subscription and deleted my old account. I got verification that my account was deleted. Now I still keep getting billing notifications to email from that account. I created this new account to post here and ask what is going on.
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Any help for this?
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-Jari

Nancy · Answer

Welcome to our forum, JT23!
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Are the latest charges you received from Dropbox, or iTunes/Google Play?&nbsp;
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If they’re coming directly from Dropbox, please insert the 12-digit transaction ID that should be linked to them here, and let me know if the email address you see is the same as the one tied to your previous Dropbox account.&nbsp;
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Keep me posted.

JT23 · Answer

Hello. Thanks for the answer.&nbsp;Maybe I was not clear enough with my post. Let me clarify:&nbsp;I had old account with free trial. I closed the subscription and deleted account on 19th of September 2023.&nbsp;Now few days ago I received email that the free trial is ending and billing will continue if I don't cancel it (see the picture below). So nothing has been billed (yet).&nbsp;&nbsp;All I want to know is that I don't get automatically charged on my cancelled subscription and deleted account for some strange reason...&nbsp;After I saw that email I created new account to make this post.&nbsp; I used the same email on the first account that I have on this one.&nbsp;br. Jari

Walter · Answer

Hey JT23, sorry to jump in here, but could you let us know if you received the email before or after deleting your account and cancelling your trial?&nbsp;
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Does tapping on the "Manage your Trial" option re-direct you somewhere?

JT23 · Answer

Hello,&nbsp;"Could you let us know if you received the email before or after deleting your account and cancelling your trial?&nbsp;"&nbsp;After deleting the account.&nbsp;"Does tapping on the "Manage your Trial" option re-direct you somewhere?"&nbsp;Right now it takes me to my new accounts subscription page that shows the "free" plan.&nbsp;&nbsp;I asked around other people that have used dropbox and they said they had received same email after stopping subscriptions or deleting account. No one got billed, so hopefully I wont either.&nbsp;Anyways those emails should not be sent. It can confuse people as it did me...&nbsp;br.Jari

Megan · Answer

Hi JT23, I'll forward your feedback to the appropriate areas so we can continue to improve.
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I definitely see where you're coming from, and I don't think you'll get charged either, because you're using the Basic, free plan.
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These emails might be coming because you deleted the account, without cancelling first.&nbsp;
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In any case, we'll be here to assist!

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