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Forum Discussion
I keep getting billing notification even though I deleted my account
Hello.
I canceled my subscription and deleted my old account. I got verification that my account was deleted. Now I still keep getting billing notifications to email from that account. I created this new account to post here and ask what is going on.
Any help for this?
-Jari
- Nancy
Dropbox Staff
Welcome to our forum, JT23!
Are the latest charges you received from Dropbox, or iTunes/Google Play?
If they’re coming directly from Dropbox, please insert the 12-digit transaction ID that should be linked to them here, and let me know if the email address you see is the same as the one tied to your previous Dropbox account.
Keep me posted.
Hello. Thanks for the answer.
Maybe I was not clear enough with my post. Let me clarify:
I had old account with free trial. I closed the subscription and deleted account on 19th of September 2023.
Now few days ago I received email that the free trial is ending and billing will continue if I don't cancel it (see the picture below). So nothing has been billed (yet).
All I want to know is that I don't get automatically charged on my cancelled subscription and deleted account for some strange reason...
After I saw that email I created new account to make this post. I used the same email on the first account that I have on this one.
br. Jari
