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JT23's avatar
JT23
New member | Level 2
3 years ago

I keep getting billing notification even though I deleted my account

Hello.   I canceled my subscription and deleted my old account. I got verification that my account was deleted. Now I still keep getting billing notifications to email from that account. I create...
billing
cancellations
Create or delete account
Payments
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey JT23, sorry to jump in here, but could you let us know if you received the email before or after deleting your account and cancelling your trial? 

 

Does tapping on the "Manage your Trial" option re-direct you somewhere?

JT23's avatar
JT23
New member | Level 2
3 years ago

Hello,

 

"Could you let us know if you received the email before or after deleting your account and cancelling your trial? "

 

After deleting the account.

 

"Does tapping on the "Manage your Trial" option re-direct you somewhere?"

 

Right now it takes me to my new accounts subscription page that shows the "free" plan.

 

 

I asked around other people that have used dropbox and they said they had received same email after stopping subscriptions or deleting account. No one got billed, so hopefully I wont either.

 

Anyways those emails should not be sent. It can confuse people as it did me...

 

br.

Jari

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JT23, I'll forward your feedback to the appropriate areas so we can continue to improve.

     

    I definitely see where you're coming from, and I don't think you'll get charged either, because you're using the Basic, free plan.

     

    These emails might be coming because you deleted the account, without cancelling first. 

     

    In any case, we'll be here to assist!

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