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Forum Discussion
How to close a Dropbox account on my mobile device?
In trying to get cellphone access to my existing Basic account, I inadvertently opened a new account. It seems best to close the new account and try again to add my phone to the Basic account, but the instructions say to "click on my avatar" of which I have none, so I have tried clicking on my initials, but that doesn't work. If some kind person would enlighten me about what to do next, I would be greatly obliged!
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- Walter
Dropbox Community Moderator
Hey Taveray - sorry to hear you're having issues with this.
Since you're using the mobile app, you'll need to navigate to your Account tab and select the "Sign out of Dropbox" option (to log out from the wrong account) or the "Delete account" option if you'd like to completely delete the account instead.
Let me know of any updates!
Thanks Walter. Unfortunately, in Account there is no option (on my Android phone) to "Delete Account". how do I find it?
- Jay
HI @Taveray, if you're not seeing these options in the mobile app, have you tried simply uninstalling the app entirely, and then reinstalling it, allowing you to sign into the correct account?
