Forum Discussion

Tobychc's avatar
Tobychc
Explorer | Level 3
2 years ago

Can’t cancel subscription since my email is deleted.

Hello, I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago. But the account still has my credit card info and Dropbox has been charging my card. ...
cancellations
Tobychc's avatar
Tobychc
Explorer | Level 3
2 years ago

Hi Rich,
Thank you for your kind reply which really helps me a lot!!
Yes, I contacted Support directly for several times, however I haven't receive any ticket number of them instead of receive the message "Thanks, We'll be in touch", just like the screenshot below.

I entered the Support page and make sure I was not signed into a Dropbox account, and filled up the form again, however I just received the same message without any ticket number again...

May I ask how to receive the ticket number?

 



Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Tobychc - sorry to jump in here, but I just wanted to mention that you should have received an email from the support team in your email's inbox with a ticket ID for your reference. The email address would be the one you filled in the form when first submitting your ticket. 

 

If you can't find it in your inbox, you can also check your email's spam/junk folder too. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!