Forum Discussion

Tobychc's avatar
Tobychc
Explorer | Level 3
2 years ago

Can’t cancel subscription since my email is deleted.

Hello, I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago. But the account still has my credit card info and Dropbox has been charging my card. ...
cancellations
LozT's avatar
LozT
Explorer | Level 3
2 years ago

I thought I had cancelled my subscription but payments still being deducted. I can no longer log in as email and service provider no longer exist

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi LozT, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this in order for them to help you with the cancellation?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!

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