Forum Discussion

Tobychc's avatar
Tobychc
Explorer | Level 3
2 years ago

Can’t cancel subscription since my email is deleted.

Hello, I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago. But the account still has my credit card info and Dropbox has been charging my card. ...
cancellations
LozT's avatar
LozT
Explorer | Level 3
2 years ago

I had previously cancelled my subscription and Dropbox was automatically removed from my computer. I am still getting charged a monthly fee. The email used is no longer in existence and neither is the service provider. THIS IS NOT COOL DROPBOX !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LozT, sorry to hear about this.

 

I can see that Megan replied to your original post about this issue last Tuesday.

 

I moved this post under it for easy access, can you please take a look at her reply?

 

Thanks.

  • LozT's avatar
    LozT
    Explorer | Level 3
    2 years ago

    I have done this 3 times and nothing. If I am not logged in how do they respond to me if the email address does not exist. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey LozT, if you follow the steps I provided above, you should be able to contact our Support team directly. 

       

      Also, you can use a current email address that you need to be contacted to, that way you can receive our emails. 

       

      If you have any questions, let me know! 

      • LozT's avatar
        LozT
        Explorer | Level 3
        2 years ago

        I followed those steps twice and still no replies. I got charged the fee again yesterday

         

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