Forum Discussion

Tobychc's avatar
Tobychc
Explorer | Level 3
2 years ago

Can’t cancel subscription since my email is deleted.

Hello, I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago. But the account still has my credit card info and Dropbox has been charging my card. ...
cancellations
LozT's avatar
LozT
Explorer | Level 3
2 years ago

I followed those steps twice and still no replies. I got charged the fee again yesterday

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I'm really sorry to hear about this, LozT.

 

Can you give us the ticket number for the most recent ticket that you opened, so we can look into this on our end as well?

  • LozT's avatar
    LozT
    Explorer | Level 3
    2 years ago

    I didn't get a ticket number

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No worries LozT!

      I just reached out via email, and I'll be happy to see you there.

      Cheers!

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