Forum Discussion

juliaguli8's avatar
juliaguli8
New member | Level 1
10 months ago

Can I access my free trial if I cancelled it right away?

I canceled my trial right after signing up to make sure I wouldn't be charged for a renewal, but now I don't have the capabilities of the paid subscription. How do I access the trial?
cancellations
Plans
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi juliaguli8, thanks for bringing this to our attention.

When you upgraded to trial, was this from the Dropbox site or via the Dropbox mobile app?

What payment method did you provide for the trial when you signed up?

This will help me to assist further!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!