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juliaguli8's avatar
juliaguli8
New member | Level 1
10 months ago

Can I access my free trial if I cancelled it right away?

I canceled my trial right after signing up to make sure I wouldn't be charged for a renewal, but now I don't have the capabilities of the paid subscription. How do I access the trial?
cancellations
Plans
juliaguli8's avatar
juliaguli8
New member | Level 1
10 months ago

Thanks! It was on the Dropbox site and I provided a credit card.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the info. In general, if you were using a credit card, the trial would end at the end of the 1 month trial. 

    Only when using PayPal would the trial end immediately. 

    Since it seems like the trial has ended, you would be returned to the Basic plan without access to the paid options or features on the trial.

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