Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

curlSloth's avatar
curlSloth
Helpful | Level 5
6 years ago
Solved

Can I change the currency without losing my files?

Hi everyone, I just moved from Canada to the US, and thus I would like to pay my Dropbox subscription using my US credit card.  According to this discussion (https://help.dropbox.com/accounts...
billing
Payments
Plans
sync
  • Jay's avatar
    Jay
    6 years ago

    Hi curlSloth, thanks for posting on the Community!

    If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

    All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

    Hope this helps to clarify matters!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago

Nothing will happen to your files. You're cancelling your subscription, not the entire account.

  • curlSloth's avatar
    curlSloth
    Helpful | Level 5
    6 years ago
    Thanks! But there are 200 GB of files, which is way exceeding the free space limit. Will that be fine too?
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi curlSloth, thanks for posting on the Community!

      If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

      All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

      Hope this helps to clarify matters!

      • curlSloth's avatar
        curlSloth
        Helpful | Level 5
        6 years ago

        Hi Jay ,

        Thank you for your answer.

        Now I have tried to downgrade my account, but I do not find a place to subscribe using a new billing address. It only allows me to "resubscribe" with the old settings. 

        What should I do? Do I have to wait until the current period ends?

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!