Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

curlSloth's avatar
curlSloth
Helpful | Level 5
6 years ago
Solved

Can I change the currency without losing my files?

Hi everyone, I just moved from Canada to the US, and thus I would like to pay my Dropbox subscription using my US credit card.  According to this discussion (https://help.dropbox.com/accounts...
billing
Payments
Plans
sync
  • Jay's avatar
    Jay
    6 years ago

    Hi curlSloth, thanks for posting on the Community!

    If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

    All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

    Hope this helps to clarify matters!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi MarcEHJones, my post does explicitly state that if you downgrade your account for whatever reason, your files will not be deleted.

 

This article also says the same when downgrading your account.

 

If I'm misunderstanding something, please let me know more details.

John P.50's avatar
John P.50
New member | Level 2
6 years ago

I'm in the same situation and the "resubscribe" advice is not clear because when users click on resubscribe, all they see is offers in the same currency they had before.

Folks, I've just done it, and it's fine. All you have to do is click on "purchase" and you will then be given the option to choose a new billing country using new payment details. The currency and the offers then change to whatever is relevant to your local area. I've just switched from a Plus plan in AUD to the same in EUR and it all worked fine, no files lost.

But yes, the help instructions could be a LOT clearer!

 

  • MarcEHJones's avatar
    MarcEHJones
    Helpful | Level 5
    6 years ago

    Many thanks for the detailed reply. You're a star. Did you lose any of the bonus data space that you had from previous reconmendations?

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi MarcEHJones, thanks for messaging today!

       

      Any quota you've earned on your account would remain when you downgrade, so they'll still be there when you upgrade.

       

      Hope this helps to clarify matters!

      • frozenburger's avatar
        frozenburger
        New member | Level 2
        6 years ago

        I'm on the same situation, going from CAD to USD. The question is: Once I downgrade to basic, do I have to wait until the Professional plan runs out? The message I'm getting from dropbox is that I'll stay on Professional until 8/4.

         

        Any guidance from dropbox? 

         

        I tried to upgrade to Professional but it automatically picks up the old plan (with the old currency)

         

        Thanks

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!