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curlSloth's avatar
curlSloth
Helpful | Level 5
5 years ago
Solved

Can I change the currency without losing my files?

Hi everyone, I just moved from Canada to the US, and thus I would like to pay my Dropbox subscription using my US credit card.  According to this discussion (https://help.dropbox.com/accounts...
Payments
  • Jay's avatar
    Jay
    5 years ago

    Hi curlSloth, thanks for posting on the Community!

    If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

    All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

    Hope this helps to clarify matters!

John P.50's avatar
John P.50
New member | Level 2
5 years ago

I'm in the same situation and the "resubscribe" advice is not clear because when users click on resubscribe, all they see is offers in the same currency they had before.

Folks, I've just done it, and it's fine. All you have to do is click on "purchase" and you will then be given the option to choose a new billing country using new payment details. The currency and the offers then change to whatever is relevant to your local area. I've just switched from a Plus plan in AUD to the same in EUR and it all worked fine, no files lost.

But yes, the help instructions could be a LOT clearer!

 

MarcEHJones's avatar
MarcEHJones
Helpful | Level 5
5 years ago

Many thanks for the detailed reply. You're a star. Did you lose any of the bonus data space that you had from previous reconmendations?

 

 

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