Forum Discussion

d_poirier's avatar
d_poirier
Explorer | Level 4
7 months ago

Can we get a purchase confirmation step for add-ons?

It would be wise to add at least one step to confirm any purchase.  I mistakenly clicked on a link which automatically purchased and billed to a credit card.  Rather than having to contact Dropbox,...
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi there, d_poirier, I hope it's okay for me to jump in here!

I'm assuming that if you were prompted to purchase the Extended Version History add-on, you're already on a paid subscription, right?

If so, that's why the automatic purchase happened after you clicked on that link; because your billing info is already on file.

We did, however, pass your feedback about this along to our team, so thanks for letting us know.

If you have any questions, don't hesitate to reach out again!

d_poirier's avatar
d_poirier
Explorer | Level 4
7 months ago

Hello Hannah,

Thanks for jumping in.
I do have a paid subscription but still, there should be some form of....eh it's ok, yes I do want to purchase this.

Any upgrade changes the amount that is billed on the credit card, therefore it should be more transparent.

Take care

 

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