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Forum Discussion

mladams's avatar
mladams
New member | Level 2
4 years ago

Cancel subscription that I no longer have access to

I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with a...
cancellations
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Woodthorpe's avatar
Woodthorpe
New member | Level 2
3 years ago

Hi Nancy

 

the ticket number is 21926035

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Woodthorpe, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? It would be under a new ticket number.

  • lpepicelli's avatar
    lpepicelli
    New member | Level 2
    3 years ago

    My husband and I are having the same issue.  He signed up for dropbox with a company email address.  That company is now closed and nonexistent so he cannot use that email address to login in order to cancel and we were just charged a few days ago.  How do we cancel?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey lpepicelli! 

       

      Does your husband remember the password of that Dropbox account perhaps? If yes, he may be able to sign in to the account, even if the email address has been deactivated. 

       

      Let me know if that works.

      • DSK1969's avatar
        DSK1969
        Explorer | Level 3
        3 years ago

        My husband wasn't involved in the use of that dropbox because it was associated with my last job. I have since moved on to another job. 

         

        You can reach out to me via email [email removed as per Community Guidelines]

         

        Thank You, 

        Debra

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