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mladams's avatar
mladams
New member | Level 2
4 years ago

Cancel subscription that I no longer have access to

I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with a...
cancellations
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Jdcanes1's avatar
Jdcanes1
New member | Level 2
3 years ago
How do I make sure my account is cancelled?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Jdcanes1 wrote:
How do I make sure my account is cancelled?

Are you talking about cancelling your subscription, or deleting your entire account?

 

You can see what plan you're on by going to your Plan page. If it says you're on Basic, that's a free account. If it says anything else, those are paid plans. The Plan page will also tell you what billing period you're on, and it offers an option to cancel a subscription at the bottom of the page.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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