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Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake), and yet I still get billed monthly. I can't talk to anyone, the chat with a dropbot doesn't do anything - and I am starting to get really mad.
How can I stop this incessant charging of my credit card without actually cancelling the card because that is a much larger issue and I hope I don't have to go down that path.
This is extremely irritating.
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
42 Replies
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i have tried several to dlete my drop box and nothing happen how do i delete my drop box
- Jay
Dropbox Community Moderator
Hi bobscarwidow, are you accessing this on the Dropbox site? What do you see on the plan page?
Love4littleman, what happens when you attempt to cancel the plan?
There is no dropdown or tab that says "Plan". I have paid for this account since 2016 and have never been able to make it work like it should. Do I have an older version or something?
- Jay
When you click the link I provided previously, what screen do you see?
Does it tell you what plan you're on and the quota level?
Hello,
I don't find the "Plan" page. I go to settings and this is what I see. I don't see Plan. If you do, please tell me where.
- Megan
Hi bobscarwidow, thanks for the screenshot!
Based on the info shown there, it looks like you're using a Basic, free account, not a paid one.
Is it possible that you're paying for a different Dropbox account? Did you upgrade using our website directly, or Apple/Google store?
Megan,
I was finally able to cancel/delete my account yesterday. I was able to finally find a live person to "CHAT" with. That's all it took. Thank you for offering your help. Hopefully, i will not have to deal with Dropbox in the future. It was not a pleasant experience at any level.
Sally
I didn't see which type of account I had but apparently it was the "Free" account. Funny . . . If it was free why was I being charged $99 and then $120 annually? Oh well. I got it cancelled, or actually I "deleted" the account. I was told that would cancel it.
Sally
- I’m having the same problem. Customer service was no help. They just wanted my credit card number. Why? I’m trying to cancel, not increase my service. I don’t even know my email associated with this service. I am now retired and have no need for this service. I never used it in the first place.
- Jay
Hi @oreskovichl, most likely, the support team required the card details to locate the payment on the system, if your current account isn't on a paid plan.
do you have the ticket ID from when you contacted the team?
