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jodycplp's avatar
jodycplp
New member | Level 2
1 month ago

I cancelled my renewal, but I don't see my refund

I canceled my automatic dropbox renewal, but I do not see that a refund has been processed.

2 Replies

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  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Welcome to the community jodycplp​ 

    When did you cancel your auto-renewal? Have you previously spoken to customer support about processing a refund?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 month ago
    jodycplp wrote:

    I canceled my automatic dropbox renewal

    If you'd done that in time you would not have been charged. Dropbox doesnt charge and then refund. 

     

    jodycplp wrote:

    I do not see that a refund has been processed.

    Where did you see that you'd get a refund as Dropbox payments are not usually refundable unless legally required - which is why you get many months notice.

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