Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

jodycplp's avatar
jodycplp
New member | Level 2
1 month ago

I cancelled my renewal, but I don't see my refund

I canceled my automatic dropbox renewal, but I do not see that a refund has been processed.
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago
jodycplp wrote:

I canceled my automatic dropbox renewal

If you'd done that in time you would not have been charged. Dropbox doesnt charge and then refund. 

 

jodycplp wrote:

I do not see that a refund has been processed.

Where did you see that you'd get a refund as Dropbox payments are not usually refundable unless legally required - which is why you get many months notice.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!