Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
Forum Discussion
Solved
Cancelling Auto Renewed Account
Support Team/Users,
My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this hap...
You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.
Mark wrote:
Or, going the other way, why dont consumers read emails and not ignore the repeated warnings of the impending auto renewal?
It isnt Dropbox's fault that the emails they've sent have been ignored.
That's true but humans are fallible. My wife ignored the mesages but she doesnt't take care of the payments in our family. As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set. Why isn't auto renew optional as in most situations. Or at least be able to turn it off without cancelling?
Rich
Super User II
Super User II
Angie3 wrote:
As far as I can tell, there's no way to sign up for the paid version of dropbox wthout autorenew being set.
No, there isn't, but you can cancel immediately after subscribing, which will prevent it from auto-renewing. Subscribe one day, cancel the next, and you have a non-renewing subscription for whatever term you selected.
Why isn't auto renew optional as in most situations.
Becuase you're signing up for a subscription based service; not a one-off purchase. Like any subscription, they auto-renew until you no longer wish to be subscribed. I've never seen a subscription based service or product that didn't auto-renew.
