How can I cancel a subscription without access to the account?

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PieroNeri wrote:

I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Thank you very much for your fast reply. Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

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PieroNeri wrote:

Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

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For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even when you're not signed in to the account.

Hi Hannah, yes that would be great. You can reach me at [removed per the Dropbox Community Guidelines]

Thanks, Piero!

I just emailed, you so we can continue from there.

Hello,

Like the user above, I also need to cancel a subscription and I am not the Admin for the company account.

My email is [removed per the Dropbox Community Guidelines]

Thank you.

No worries, RonH1, I just sent you an email, so we can investigate this internally. 🙂

Thank you for the prompt reply!

Ron H1

Hi, I also need help with this issue.