Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
3 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
cancellations
PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago

Thank you very much for your fast reply. Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
PieroNeri wrote:

Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even when you're not signed in to the account.

  • thx7783's avatar
    thx7783
    New member | Level 2
    2 years ago

    Hi,

     

    I have a very similar problem (old Dropbox account - login email no longer exists). Could someone from Support please make contact with me? Thanks

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