Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
3 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
cancellations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey HH2Harris, sorry to hear about this.

 

In cases like this, I'd recommend using this form to contact our support team for direct assistance. 

 

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information along with an email address we can reach you at. 

 

I hope this helps!

HH2Harris's avatar
HH2Harris
New member | Level 2
3 years ago

Hi Walter - Thank you but I did that last week and no one has responded to the request. Will you or someone that can help please email me at [removed per the Dropbox Community Guidelines] to resolve?

 

Heather

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, HH2Harris, I just sent you an email, so we can investigate this further.

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