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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago

Walter I was just charged for a membership that you said was cancelled. Seeing as how you yourself have mentioned that the membership was cancelled, I would like to receive a refund in full and a guarantee that I will not be charged in the future.

arnoaldoori's avatar
arnoaldoori
Explorer | Level 4
3 years ago

this system is pure madness.

 

jay downgraded my free trial  to a free basic subscription.

after that i finally could delete my account.

lets see..

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Red Gerran, could you contact the support team when you get a chance to look into this matter further?

    • Red Gerran's avatar
      Red Gerran
      Helpful | Level 5
      3 years ago

      I have done this. There is nobody who I can contact directly other than the chatbot, who has been less than helpful.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Since you're on a paid plan, you should have had the option for live chat or email support.

         

        Do you have the ticket number you received from the automated email response from the chatbot?

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