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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since you're on a paid plan, you should have had the option for live chat or email support.

 

Do you have the ticket number you received from the automated email response from the chatbot?

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago

Yes. I have a ticket number, but when I give it to chatbot, it tells me that I need to upgrade my account in order to speak to someone.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What is the ticket number you received so I can locate in on my end?

  • Red Gerran's avatar
    Red Gerran
    Helpful | Level 5
    3 years ago

    21430135

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, I can see the ticket has been forwarded to the appropriate team. They'll be looking into this matter and will get back to you via email.

  • Red Gerran's avatar
    Red Gerran
    Helpful | Level 5
    3 years ago

    I appreciate your help.

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