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Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Hi Walter
Sorry it took me so long to respond, I was away on holiday and not at my computer.
A client sent some files that required dropbox so I created an account through the website using a computer and was required to give my credit card info. As soon as I accessed the client's files, I wanted to cancel my subscription because a) it was on my personal card b) my company has no need for dropbox. But there is nowhere to cancel my subscription (it was a free 30 day trial with billing automatically starting).
Honestly I would now not use dropbox for two reasons: 1) the total lack of customer service - a person who will address my issue directly and efficiently 2) the absolute statement that no refunds will be issued!
Dropbox gives me no direct simple means (as every other site does) of canceling my subscription - and no way of resolving the issue. I have wasted my time (which is also money) and have little faith in this dropbox communication method. If it doesn't work, my next step may be to contact the credit card company and refuse payment if dropbox starts the automatic billing.
This is what my plan tab looks like.
I hope you are able to resolve this issue for me - thank you.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi elizabeth13, it looks like you're on a Basic plan with no trial, meaning you haven't entered any card details here.
Did you instead upgrade via the Dropbox mobile app? Do you see any payments or invoice sin this page?
- Hi and thank you!
What I discovered is that I had 2 accounts- I suppose opening an account on the computer automatically did it with that user info. Anyway I’m now straight (that link took me to the account where I had paid). I have now canceled and got my confirmation. Phew! Appreciate your help and patience.
