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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Slick180, sorry to jump in, but could you send us a screenshot of the greyed out box looks on your end and another one of your plan tab? 

Slick180's avatar
Slick180
Explorer | Level 3
3 years ago

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshots Slick180 - much appreciated.

     

    Keep in mind that based on the screenshots, it seems you're using a Basic, free account. Had you started a trial, it'd show the name of the plan you're trial e.g. Plus trial. 

     

    Can you check any email address you have, to check if you have any other accounts, maybe? 

    • Slick180's avatar
      Slick180
      Explorer | Level 3
      3 years ago
      I only have the one account, I log in using my Google account, I still don't understand though because I filled out my card details on the 30 day free trial basic subscription offer.. I did this while signed in to my Dropbox account, I did not have 2gb before filling in my card details because it was used up, but now I have 2gb available which suggest to me that the trial offer is in effect after I filled in my card details.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me too, Ricky! 

         

        2GB is the space offered in general on free Basic accounts. If you were on a Plus plan/trial, you’d see 2TB of space instead.

         

        Just like Megan said, from your screenshots it looks like the specific Dropbox account you’re currently logged into is a free Basic one, so you shouldn’t receive any future charges for it. 

         

        However, when successfully upgrading to a trial, Dropbox should’ve sent an email to your linked email address about the upgrade. Can you please have a look again, and let me know if you can find anything relevant perhaps or double check if you, by any chance, have a second email address where the email has been delivered?

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