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Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
I encountered the same issue. What should I do? Should I cancel the plan? I received two notifications stating that the payment failed
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI received the notice from bank message that staging the payment is fail.
【WildCard】Dear customer, your card attempted to pay $119.88 at DROPBOX at 04:14 on July 25, 2024. The transaction failed due to insufficient balance. According to the risk control policy, the card will be frozen if it fails 3 times in an hour or 5 times in total. After freezing, a fine of $1 will be paid to unfreeze the card. If you no longer use this service, please log in to the service's website or app and cancel the subscription plan.
- Nancy
Thanks for the screenshot, John! From what I can see, you’re currently logged in to a free Basic account, so there isn’t any active trial here.
Can you check any email addresses you may have and let me know if there’s any confirmation of upgrade there by Dropbox?
I just want to make sure you don’t have a second Dropbox account that has been upgraded instead.
The other one is the same status. Both are basic plan. And I just want to know why the bank send the message to me and tell me that you are trying to debit money and it is failing.
- Nancy
Hmm, is it possible that another family member upgraded their own Dropbox account, by any chance? If Dropbox tried to bill you, then it means your billing info was inserted into our system by you or another party.
In any case, if the transaction didn’t go through your bank, then that’s a good thing. Can you contact them perhaps and see if they can block this charge in general, so that there’s no other attempt of payment?
