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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot, John! From what I can see, you’re currently logged in to a free Basic account, so there isn’t any active trial here.

 

Can you check any email addresses you may have and let me know if there’s any confirmation of upgrade there by Dropbox? 

 

I just want to make sure you don’t have a second Dropbox account that has been upgraded instead.

John Lee's avatar
John Lee
New member | Level 2
2 years ago

The other one is the same status. Both are basic plan. And I just want to know why the bank send the message to me and tell me that you are trying to debit money and it is failing.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, is it possible that another family member upgraded their own Dropbox account, by any chance? If Dropbox tried to bill you, then it means your billing info was inserted into our system by you or another party.

     

    In any case, if the transaction didn’t go through your bank, then that’s a good thing. Can you contact them perhaps and see if they can block this charge in general, so that there’s no other attempt of payment?

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