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Forum Discussion

hyvaplay's avatar
hyvaplay
New member | Level 2
26 days ago

Can't cancel my Dropbox Backup trial from Seagate

Dropbox Plan Seagate Dropbox Backup + Dropbox Basic Payment Method Linked my Card as a payment method How did you upgrade? Via DropBox website Question or Issue My Seagate comes wit...
Account Settings
billing
cancellations
Dropbox Backup
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
26 days ago

Hey hyvaplay - thanks for bringing this to our attention.

I've just reached out via email to have a further look internally, so take a glance at your inbox and we'll take it from there.

Thank you!

Jay Lalwani's avatar
Jay Lalwani
Explorer | Level 3
22 days ago

Hey Walter​ Do You Remember Me I Am Jay I have also got the same issue to cancle dropbox backup plan comes with seagate hdd that time Hannah​ helped me on mail and connect me to jake from dropbox support and he cancled my subscription but two days earlier i have recived this email

 

Accroding to jake your member my plan has de activated but why i am reciving this email if it alredy deactivated that time also i confirm with jake that is my plan cancled or not he said dont worry your plan is de activated you dont chared in future. Now i am confused please help me to re confirm the cancelation of my plan and if my plan is not cancled the cancle my plan with immmediate effect i dont want to be charged. i am sharing some screenshots of my earlier discussions and mail i recived two days ago to help you to give refrence.

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    21 days ago

    Hi Jay Lalwani! I can see you’ve opened a new ticket in our system, so our support team will check the status of your Dropbox account and confirm what happened. 

    I’ve also left them an internal note in the meantime.

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