Forum Discussion

Cayelkb's avatar
Cayelkb
Explorer | Level 3
3 years ago

Can't cancel plan based on instructions

Can anybody tell me how to cancel my Dropbox subscription? The instructions are not not good and I can't reach them by phone. This is ridiculous
cancellations
Ctdorsa's avatar
Ctdorsa
New member | Level 2
2 years ago

Unbelievable... ever other paragraph there's an upgrade option.. NO WHERE is there an option to cancel..or a phone number...

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Ctdorsa wrote:
Unbelievable... ever other paragraph there's an upgrade option.. NO WHERE is there an option to cancel..or a phone number...

Open this link. What plan does it say you're on? If it says Basic, then the account you're signed into is not on a paid subscription so there's nothing to cancel.

 

If that's the case but you're still paying for a subscription, use the credit card charge lookup tool to identify the account you're paying for.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!