Forum Discussion

kristal217's avatar
kristal217
New member | Level 2
8 months ago

Can't update billing info to receive a refund on a now Basic account

I started a free trial then was charged for the essential plan. My bank flagged it as fraud and canceled the card. I contacted dropbox for a refund, which they provided however, the card on file is t...
Payments
Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey kristal217 - thanks for letting us know about this.

I believe that your bank will have the way to refund you back to your new card, but just to be safe, can you share with me your ticket ID for your previous support interaction?

Let me know and we'll take it from there. 

  • kristal217's avatar
    kristal217
    New member | Level 2
    8 months ago

    Thanks Walter. Ticket #25051806

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for the ticket number, kristal217! I checked it and it looks like it ended up in an unmonitored queue. 

      Can you please clarify if you’ve contacted your bank in the meantime about this? I also believe that they can further assist you in getting your money back from Dropbox, since the previous payment method is no longer active. 

      Let me know, if you need further help after that though.

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