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kristal217's avatar
kristal217
New member | Level 2
8 months ago

Can't update billing info to receive a refund on a now Basic account

I started a free trial then was charged for the essential plan. My bank flagged it as fraud and canceled the card. I contacted dropbox for a refund, which they provided however, the card on file is t...
Payments
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
kristal217 wrote:

which they provided however, the card on file is the one that ny bank canceled.

Refunds will still go to your account. The back end systems will know which numbers you have and had. 

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