Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ninabutterfly's avatar
ninabutterfly
Explorer | Level 3
8 months ago

Change country in app store, breaking my subscription

Bit annoyed that I’m not able to just contact support because I’m not a ‘plus member’, even though I am and have been for years.  Recently moved back from New Zealand to the Netherlands, which i...
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey, ninabutterfly thanks for the heads up!

Have you checked with your bank that the payment has gone through, without any issues? 

Could you send me a screenshot of your recent payment, please? Just make sure to cover any personal info shown there. Thanks!

ninabutterfly's avatar
ninabutterfly
Explorer | Level 3
8 months ago

Yes the money has been taken off my account. 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Can I send you an email, in order for us to have a closer look into this ninabutterfly? 

    • ninabutterfly's avatar
      ninabutterfly
      Explorer | Level 3
      8 months ago

      well yes, i was hoping to have a direct way to communicate but you cant do that if you’ve been downgraded. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Hi ninabutterfly, I just sent you an email!

        Reply back to me, and we'll take it from there. Thanks!

    • ninabutterfly's avatar
      ninabutterfly
      Explorer | Level 3
      7 months ago

      it has happened again. again, i can not use dropbox to do my work and im spending all day stuck. I paid recently, why is my account basic? can you just be clear and fix the issue. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 months ago

        Hey ninabutterfly, sorry to hear that, that's very strange.

        Please open a private browsing window on your browser and go to this page.

        Fill out the form, submit it and send me your ticket number as soon as you can.

        Thanks.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!