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Forum Discussion

ninabutterfly's avatar
ninabutterfly
Explorer | Level 3
8 months ago

Change country in app store, breaking my subscription

Bit annoyed that I’m not able to just contact support because I’m not a ‘plus member’, even though I am and have been for years.  Recently moved back from New Zealand to the Netherlands, which i...
Payments
ninabutterfly's avatar
ninabutterfly
Explorer | Level 3
7 months ago

it has happened again. again, i can not use dropbox to do my work and im spending all day stuck. I paid recently, why is my account basic? can you just be clear and fix the issue. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey ninabutterfly, sorry to hear that, that's very strange.

Please open a private browsing window on your browser and go to this page.

Fill out the form, submit it and send me your ticket number as soon as you can.

Thanks.

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