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Forum Discussion

stuartpriceuk's avatar
stuartpriceuk
Explorer | Level 3
4 years ago

Change from Apple Subscription to direct Dropbox plan

Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
billing
Payments
Moners72's avatar
Moners72
Explorer | Level 4
3 years ago

i am having the exact same issue!  I have done troubleshooting with Dropbox customer service and they cant figure it out either.  I am able to enter my credit card info but unable to select the purchase button. And i have a small red rectangle at the top that gives an error message and says to refresh browser or contact customer support. Very frustrating. Please share if you have found a solution! thanks.

Vaughan4n's avatar
Vaughan4n
Helpful | Level 5
3 years ago
Couldn't figure out a solution and got angry with the same responses from customer service that led to the same dead end so I ended up switching platforms.

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