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Forum Discussion

stuartpriceuk's avatar
stuartpriceuk
Explorer | Level 3
4 years ago

Change from Apple Subscription to direct Dropbox plan

Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
billing
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Moners72, welcome to our Community!

 

Could you let us know what is reported in your plan tab at the moment?

 

Are you on the Basic plan, or do you have a paid plan on Apple's end?

 

Let me know more, and we'll take it from there!

Moners72's avatar
Moners72
Explorer | Level 4
3 years ago

Hi Megan, thanks for your reply. I just saw it. Since then, I gave up trying to change from Apple subscription to my credit card and I resubscribed to Dropbox Plus on my apple device on October 15th. 

 
So, I upgraded/resubscribed to plus on oct 15th and it’s not being reflected on my desktop or mobile Dropbox accounts. It still shows me I am out of space. However when it prompts me to upgrade and I select that, it Informs me that I’m already subscribed to plus. Then I get an error message about my upgrade failing. Yet I have receipts from Apple and my credit card showing I was charged successfully for Dropbox plus on October 15. I have signed out, signed back in, tried on different devices and ensured I am signed in with the account email on my dropbox. Please help. This is so frustrating. 
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Moners72, have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look.

     

    Keep me posted! 

    • Moners72's avatar
      Moners72
      Explorer | Level 4
      3 years ago
      Hi Megan,
      Yes I have tried to restore purchase from all my devices. I get the same error message as someone else received in this thread.
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Moners72, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

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