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Forum Discussion

stuartpriceuk's avatar
stuartpriceuk
Explorer | Level 3
4 years ago

Change from Apple Subscription to direct Dropbox plan

Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
billing
Payments
Moners72's avatar
Moners72
Explorer | Level 4
3 years ago

Hi Megan, thanks for your reply. I just saw it. Since then, I gave up trying to change from Apple subscription to my credit card and I resubscribed to Dropbox Plus on my apple device on October 15th. 

 
So, I upgraded/resubscribed to plus on oct 15th and it’s not being reflected on my desktop or mobile Dropbox accounts. It still shows me I am out of space. However when it prompts me to upgrade and I select that, it Informs me that I’m already subscribed to plus. Then I get an error message about my upgrade failing. Yet I have receipts from Apple and my credit card showing I was charged successfully for Dropbox plus on October 15. I have signed out, signed back in, tried on different devices and ensured I am signed in with the account email on my dropbox. Please help. This is so frustrating. 
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Moners72, have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look.

 

Keep me posted! 

  • Moners72's avatar
    Moners72
    Explorer | Level 4
    3 years ago
    Hi Megan,
    Yes I have tried to restore purchase from all my devices. I get the same error message as someone else received in this thread.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Moners72, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

      • Moners72's avatar
        Moners72
        Explorer | Level 4
        3 years ago

        Yes I’d appreciate that. It’s [personal information removed per the Community's Guidelines]

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