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Forum Discussion

stuartpriceuk's avatar
stuartpriceuk
Explorer | Level 3
4 years ago

Change from Apple Subscription to direct Dropbox plan

Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
billing
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Moners72, have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look.

 

Keep me posted! 

Moners72's avatar
Moners72
Explorer | Level 4
3 years ago
Hi Megan,
Yes I have tried to restore purchase from all my devices. I get the same error message as someone else received in this thread.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Moners72, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

  • Moners72's avatar
    Moners72
    Explorer | Level 4
    3 years ago

    Yes I’d appreciate that. It’s [personal information removed per the Community's Guidelines]

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries Moners72 - you've got  :envelope:

     

    Whenever you get the chance,  please have a look at your inbox and we'll take it from there. 

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