Forum Discussion

Wins920's avatar
Wins920
Explorer | Level 3
3 years ago

Change from yearly to monthly plan ASAP

Hi! I have a yearly plan through work and am leaving my job. We need to change the account to a monthly as soon as possible. I can't find a way to do that. When I try to contact Support through chat,...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Wins920, thanks for bringing this to our attention.

 

Have you tried contacting the support team via email on the Dropbox site?

 

When did you last upgrade to an annual plan?

 

This will help me to assist further!

  • Wins920's avatar
    Wins920
    Explorer | Level 3
    3 years ago

    Thanks! Oh, I think I upgraded my plan several years ago, like 2016?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      According to your payments page, when was the last payment taken out for the annual subscription?

      • Wins920's avatar
        Wins920
        Explorer | Level 3
        3 years ago

        I should have had one taken out earlier this week for my annual renewal but didn't because my card expired.

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